Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, household details, and any documents you upload for verification purposes. We also collect usage data such as pages visited, features used, and device information.
2. How We Use Your Information
We use your data to operate and improve the Hove platform, match families with suitable domestic partners, verify agency and partner credentials, send service-related communications, and comply with legal obligations.
3. Data Sharing
We do not sell your personal data. We share data with licensed agencies only as necessary to facilitate introductions. We may share data with service providers (e.g., cloud hosting) under strict data processing agreements.
4. Passport & Identity Data
Partner passport data is encrypted end-to-end using AES-256 encryption. Identity documents are stored in isolated, access-controlled environments and are only accessible to verified agency administrators.
5. Data Retention
We retain your data for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time by contacting info@jch.hk.
6. Cookies
We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. You can control cookie settings through your browser, though disabling cookies may affect functionality.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact info@jch.hk. We will respond within 30 days.
8. International Transfers
Hove operates across Asia Pacific. Your data may be transferred and processed in jurisdictions outside your own. We ensure appropriate safeguards are in place for all cross-border transfers.
9. Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. No method of transmission is 100% secure, and we encourage users to protect their credentials.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on the platform. Continued use of the Service after changes constitutes acceptance.
11. Contact
For privacy-related inquiries, contact our Data Protection Officer at info@jch.hk or write to Hove Technologies Limited, Hong Kong SAR.